About this hotel
Most popular facilities
Nearby attractions
Room Types & Prices
Standard Room
Sleeps 2 • 25.00 m² • Queen
Comfortable standard room
Deluxe Room
Sleeps 2 • 32.00 m² • King
Spacious deluxe room
Executive Suite
Sleeps 3 • 45.00 m² • King
Large executive suite
Family Room
Sleeps 4 • 38.00 m² • Twin
Perfect for families
Presidential Suite
Sleeps 4 • 65.00 m² • King
Luxurious presidential suite
Junior Suite
Sleeps 2 • 38.00 m² • King
Elegant junior suite
Cancellation policy
Free cancellation up to 48 hours before check-in. Cancellations made within 48 hours will be charged one night's stay. No-shows will be charged the full booking amount.
Taxes & fees
- • Value Added Tax (VAT): 10.00%
- • Tourism Levy: 2.00%
- • Service charge: 10.00%
Hotel Facilities
- Free WiFi
- Private bathroom
- Hairdryer
- Free toiletries
- Towels
- Desk
- Flat-screen TV
- Tea/coffee maker
- Safe
- Shower
- Heating
- Wardrobe
- Minibar
- Balcony
- Bathtub
- Bidet
- Bottle of water
- Work desk
- Business center
- Bar
- Air conditioning
- Sofa
- Iron
- Cable channels
- Snack bar
- Security alarm
- Seating area
- Refrigerator
House Rules
Check-in / Check-out
2:00 PM
11:00 AM
Policies
Additional Information
Children & extra beds
Children 0 years and above are welcome.
Smoking policy
Non-smoking property
Pets
Pets are not allowed
Accessibility
Wheelchair accessible
Guest reviews (90)
Excellent
Based on 90 verified reviews
Ibikoresho byiza cyane
We stayed here for our anniversary and it was perfect. The room was romantic and beautifully set up. The restaurant served delicious food and the service was impeccable.
Stayed in January 2026
Ikigo cyiza
Uzoefu wa kukumbukwa! La piscine est magnifique. Ndabyemeza cyane kuri bose.
Stayed in January 2026
Hoteli itangaje
Perfect family vacation spot! The kids loved the pool and the activities available. The family room was spacious and comfortable.
Stayed in January 2026
Absolument adoré
Uzoefu wa kukumbukwa! La piscine est magnifique. Ndabyemeza cyane kuri bose.
Stayed in January 2026
Hôtel excellent
Mahali pazuri pa likizo za familia! Watoto walipenda bwawa na shughuli zilizokuwepo.
Stayed in January 2026
Comfortable rooms
Service impeccable du début à la fin. Abakozi bari inshuti kandi bafasha cyane. The breakfast was amazing!
Stayed in January 2026
Expérience merveilleuse
Mahali pa hoteli hii hapalingani. Umbali wa kutembea kwa miguu hadi mikahawa, maduka, na vivutio.
Stayed in December 2025
Service fantastique
Icyumba cyari gisukuye cyane. The amenities were top-notch. Ninashauri hoteli hii kwa watu wote.
Stayed in December 2025
Amazing stay!
Beautiful property with stunning gardens. Perfect for events and celebrations.
Stayed in December 2025
Expérience cinq étoiles
Excellent facilities and friendly staff. Icyumba cyari kinini. Service était exceptionnel!
Stayed in November 2025
Peaceful and relaxing
Uzoefu wa ajabu kuanzia kuingia hadi kuondoka. Chumba kilikuwa kikubwa na starehe na vifaa vyote tulivyohitaji.
Stayed in November 2025
Starehe kabisa
Outstanding service throughout our stay. Every staff member we encountered was friendly and professional.
Stayed in November 2025
Great amenities
Hoteli hii ilizidi matarajio yetu yote. Mahali ni pazuri, karibu na vivutio vyote vikuu. Vifaa ni vya kisasa na vinahifadhiwa vizuri.
Stayed in November 2025
Memorable experience
Beautiful property with stunning gardens. Perfect for events and celebrations.
Stayed in November 2025
Peaceful and relaxing
Expérience fantastique de l'enregistrement au départ. La chambre était spacieuse et confortable avec toutes les commodités dont nous avions besoin.
Stayed in November 2025
Memorable experience
Beautiful property with stunning gardens. Perfect for events and celebrations.
Stayed in November 2025
Uzoefu wa ajabu
Fantastic experience from check-in to check-out. The room was spacious and comfortable with all the amenities we needed. The bed was extremely comfortable and we slept very well. Will definitely be returning!
Stayed in November 2025
Très confortable
Perfect location for exploring the city. Le personnel était très serviable. Hoteli nzuri sana!
Stayed in October 2025
Ikiruhuko cyiza cyane!
The attention to detail at this hotel is impressive. From the welcome drink to the turndown service, everything was perfect.
Stayed in October 2025
Installations de premier ordre
Fantastic value! Ahantu heza ho kuruhukira. Les chambres sont spacieuses et bien équipées.
Stayed in October 2025
Ukarimu wa kipekee
Nagumyeho hano mu cyumweru kandi nakunze igihe cyose. Abakozi basukura bakoze akazi gakomeye.
Stayed in October 2025
Wonderful experience
Uburambe bwiza kuva twinjiye kugeza tubivuye. Icyumba cyari kinini kandi cyoroshye hamwe nibikoresho byose byari dukeneye.
Stayed in October 2025
Uzoefu wa kukumbukwa
Room service was prompt and the food was delicious. Available 24/7 which was convenient.
Stayed in October 2025
Amahoro no kuruhuka
Fantastic experience from check-in to check-out. The room was spacious and comfortable with all the amenities we needed. The bed was extremely comfortable and we slept very well. Will definitely be returning!
Stayed in October 2025
Remarkable service
The attention to detail at this hotel is impressive. From the welcome drink to the turndown service, everything was perfect.
Stayed in October 2025
Five-star experience
Nilikaa hapa kwa wiki na kupenda kila dakika. Wafanyakazi wa usafi walifanya kazi nzuri sana.
Stayed in September 2025
Excellentes commodités
Hôtel magnifique avec une vue superbe. Abakozi bakora neza cyane. The pool area is beautiful!
Stayed in September 2025
Ndabyemeza cyane
Beautiful property with stunning gardens. Perfect for events and celebrations.
Stayed in September 2025
Uzoefu wa nyota tano
Resté ici pendant une semaine et adoré chaque minute. Le personnel d'entretien a fait un excellent travail.
Stayed in September 2025
Highly recommended
Room service was prompt and the food was delicious. Available 24/7 which was convenient.
Stayed in September 2025
Exceptional quality
Room service was prompt and the food was delicious. Available 24/7 which was convenient.
Stayed in September 2025
Stunning views
Icyumba cyari gisukuye cyane. The amenities were top-notch. Ninashauri hoteli hii kwa watu wote.
Stayed in September 2025
Beautiful property
Aho hoteli iherereye ntihagereranywa. Intera yo kugenda ninjira mu maresitora, amaduka, nibintu byiza.
Stayed in August 2025
Ireme ryiza
Beautiful property with stunning gardens. Perfect for events and celebrations.
Stayed in August 2025
Ubora wa kipekee
The attention to detail at this hotel is impressive. From the welcome drink to the turndown service, everything was perfect.
Stayed in August 2025
Qualité exceptionnelle
Room service was prompt and the food was delicious. Available 24/7 which was convenient.
Stayed in August 2025
Hautement recommandé
Room service was prompt and the food was delicious. Available 24/7 which was convenient.
Stayed in August 2025
Ibikoresho byiza
This hotel exceeded all our expectations. The location is perfect, close to all major attractions. The facilities are modern and well-maintained. The breakfast buffet was excellent with a great variety of options.
Stayed in August 2025
Paisible et relaxant
Amazing experience! Icyumba cyari cyiza kandi cyoroshye. Huduma ilikuwa bora sana.
Stayed in August 2025
Belle propriété
Service impeccable du début à la fin. Abakozi bari inshuti kandi bafasha cyane. The breakfast was amazing!
Stayed in August 2025
Utulivu na kupumzika
Expérience fantastique de l'enregistrement au départ. La chambre était spacieuse et confortable avec toutes les commodités dont nous avions besoin.
Stayed in July 2025
Nilipenda kabisa
L'emplacement de cet hôtel est imbattable. À distance de marche des restaurants, boutiques et attractions.
Stayed in July 2025
Nakunze cyane
The location of this hotel is unbeatable. Walking distance to restaurants, shops, and attractions. The concierge was very helpful.
Stayed in July 2025
Expérience mémorable
Beautiful property with stunning gardens. Perfect for events and celebrations.
Stayed in July 2025
Brilliant stay
Huduma bora wakati wetu wote. Kila mfanyakazi tuliyekutana naye alikuwa wa kirafiki na mtaalamu.
Stayed in July 2025
Great breakfast
Uzoefu wa ajabu! La chambre était spacieuse et confortable. Ikiruhuko cyiza cyane.
Stayed in June 2025
Impressive hotel
Mahali pazuri pa likizo za familia! Watoto walipenda bwawa na shughuli zilizokuwepo.
Stayed in June 2025
Hoteli ya kushangaza
Endroit de vacances parfait pour la famille! Les enfants ont adoré la piscine et les activités disponibles.
Stayed in June 2025
Professional staff
Tulikaa hapa kwa maadhimisho yetu na ilikuwa kamili. Chumba kilikuwa cha kimapenzi na kiliandaliwa vizuri.
Stayed in June 2025
Mali nzuri
Aho hoteli iherereye ntihagereranywa. Intera yo kugenda ninjira mu maresitora, amaduka, nibintu byiza.
Stayed in June 2025
Hoteli nziza
Hôtel magnifique avec une vue superbe. Abakozi bakora neza cyane. The pool area is beautiful!
Stayed in June 2025
Kuishi kwa ajabu!
Room service was prompt and the food was delicious. Available 24/7 which was convenient.
Stayed in June 2025
Makazi bora
Excellent rapport qualité-prix. L'hôtel offre un excellent service à un prix raisonnable. Le personnel est professionnel et attentif.
Stayed in June 2025
Absolutely loved it
Mahali pa hoteli hii hapalingani. Umbali wa kutembea kwa miguu hadi mikahawa, maduka, na vivutio.
Stayed in June 2025
Will definitely return
Hoteli hii ilizidi matarajio yetu yote. Mahali ni pazuri, karibu na vivutio vyote vikuu. Vifaa ni vya kisasa na vinahifadhiwa vizuri.
Stayed in June 2025
Byoroheje cyane
Beautiful property with stunning views. Serivisi itangaje. Wafanyakazi walikuwa wa kirafiki sana.
Stayed in June 2025
Starehe kabisa
Serivisi itangaje mugihe cyose cyo kuba aha. Buri mukozi twahuriye be yari inshuti kandi umuhanga.
Stayed in June 2025
Mali nzuri
The location of this hotel is unbeatable. Walking distance to restaurants, shops, and attractions. The concierge was very helpful.
Stayed in May 2025
Kwakira abashyitsi neza
Excellent facilities and friendly staff. Icyumba cyari kinini. Service était exceptionnel!
Stayed in May 2025
Huduma bora
Ahantu heza ho kuruhukira umuryango! Abana bakunze piscine nibikorwa byabonekaga.
Stayed in May 2025
Uburambe butaribagirana
The attention to detail at this hotel is impressive. From the welcome drink to the turndown service, everything was perfect.
Stayed in May 2025
Clean and modern
Thamani nzuri kwa pesa. Hoteli inatoa huduma bora kwa bei ya busara. Wafanyakazi ni wataalamu na wenye kujitolea.
Stayed in May 2025
Ninashauri sana
The attention to detail at this hotel is impressive. From the welcome drink to the turndown service, everything was perfect.
Stayed in May 2025
Excellent rapport qualité-prix
Nilikaa hapa kwa wiki na kupenda kila dakika. Wafanyakazi wa usafi walifanya kazi nzuri sana.
Stayed in May 2025
Great value for money
Agaciro gakomeye ku mafaranga. Hoteli itanga serivisi nziza ku giciro gikwiye. Abakozi ni abahanga kandi bitaho.
Stayed in May 2025
Ninashauri sana
The attention to detail at this hotel is impressive. From the welcome drink to the turndown service, everything was perfect.
Stayed in May 2025
Exceeded expectations
The attention to detail at this hotel is impressive. From the welcome drink to the turndown service, everything was perfect.
Stayed in May 2025
Huduma bora
Perfect family vacation spot! The kids loved the pool and the activities available. The family room was spacious and comfortable.
Stayed in May 2025
Agaciro gakomeye
Le petit déjeuner était délicieux. The room was clean and comfortable. Hoteli nziza cyane!
Stayed in April 2025
Great amenities
Cet hôtel a dépassé toutes nos attentes. L'emplacement est parfait, proche de toutes les attractions majeures. Les installations sont modernes et bien entretenues.
Stayed in April 2025
Superb accommodation
Excellent rapport qualité-prix. L'hôtel offre un excellent service à un prix raisonnable. Le personnel est professionnel et attentif.
Stayed in April 2025
Fantastic service
Ahantu heza ho kuruhukira umuryango! Abana bakunze piscine nibikorwa byabonekaga.
Stayed in April 2025
Vifaa vya hali ya juu
Nous sommes restés ici pour notre anniversaire et c'était parfait. La chambre était romantique et magnifiquement aménagée.
Stayed in April 2025
Séjour incroyable!
Beautiful property with stunning gardens. Perfect for events and celebrations.
Stayed in April 2025
Bei nzuri
Great value for money. The hotel offers excellent service at a reasonable price. The staff are professional and attentive. The swimming pool area is beautiful and well-maintained.
Stayed in March 2025
Ukarimu wa kipekee
Stayed here for a week and loved every minute. The housekeeping staff did an excellent job. The breakfast was delicious.
Stayed in March 2025
Hôtel impressionnant
Nous avons adoré notre séjour! Abakozi bari inshuti. The location is perfect for tourists.
Stayed in March 2025
Perfect location
Twagumyeho aha ku isabukuru yacu kandi byari byiza. Icyumba cyari cyubukwe neza kandi cyateguwe neza.
Stayed in March 2025
Hospitalité exceptionnelle
Uzoefu wa ajabu! La chambre était spacieuse et confortable. Ikiruhuko cyiza cyane.
Stayed in March 2025
Outstanding hospitality
Nagumyeho hano mu cyumweru kandi nakunze igihe cyose. Abakozi basukura bakoze akazi gakomeye.
Stayed in March 2025
Aho gutura byiza
Great value for money. The hotel offers excellent service at a reasonable price. The staff are professional and attentive. The swimming pool area is beautiful and well-maintained.
Stayed in February 2025
Uburambe bwa kimwe
Stayed here for a week and loved every minute. The housekeeping staff did an excellent job. The breakfast was delicious.
Stayed in February 2025
Excellent hotel
Iyi hoteli yarenze ibyo twari dutegereje. Ahantu hiherereye cyane, hafi yibintu byose. Ibikoresho ni bigezweho kandi bikunganye neza.
Stayed in February 2025
Lovely atmosphere
Uzoefu wa ajabu kuanzia kuingia hadi kuondoka. Chumba kilikuwa kikubwa na starehe na vifaa vyote tulivyohitaji.
Stayed in February 2025
Superb accommodation
Thamani nzuri kwa pesa. Hoteli inatoa huduma bora kwa bei ya busara. Wafanyakazi ni wataalamu na wenye kujitolea.
Stayed in February 2025
Vifaa vizuri
Cet hôtel a dépassé toutes nos attentes. L'emplacement est parfait, proche de toutes les attractions majeures. Les installations sont modernes et bien entretenues.
Stayed in February 2025
Hébergement superbe
Le petit déjeuner était délicieux. The room was clean and comfortable. Hoteli nziza cyane!
Stayed in February 2025
Serivisi nziza
Nous avons adoré notre séjour! Abakozi bari inshuti. The location is perfect for tourists.
Stayed in February 2025
Uburambe bwiza
Amazing experience! Icyumba cyari cyiza kandi cyoroshye. Huduma ilikuwa bora sana.
Stayed in January 2025
Hoteli bora
This hotel exceeded all our expectations. The location is perfect, close to all major attractions. The facilities are modern and well-maintained. The breakfast buffet was excellent with a great variety of options.
Stayed in January 2025
Free cancellation available
Found this cheaper elsewhere? We'll match the price.
Lake Kivu Serena
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